Welcome to Spainbookers. Before you call us please make sure to have your booking details ready including your Itinerary number.
When you make your hotel bookings with Spainbookers you will be sent a copy of your booking to your email address within a few minutes of placing your order. If you do not see the email with your booking summary please first check your Junk/SPAM folder because many times email is incorrectly filtered into these folders by mistake. If you have not received your booking confirmation after a few hours then please contact our customer services centre (details below). When you contact us either by phone or email ensure to provide the following details:
1. Full name of the person that made the reservation.
2. Your address and contact telephone number.
3. The name of the hotel, the city, and dates for the booking.
4. The email address you made the booking with.
5. Itinerary number (if you have received it)
Open 24 hours per day 7 days a week.
Tel: + 1 800 -780-5733
Important note: before you cancel a booking make certain that you did not make a non-refundable special deal booking. These bookings cannot be refunded if you cancel. A special deal non-refundable booking will be clearly marked on the website before making your booking and it will also be shown on the email confirmation after making your booking.
View or cancel your hotel booking
Please follow the link below to check the status of your hotel booking
Hotel Cancellation requests:
Send your cancellation request using the same email address you used to make the booking to:
Booking Enquiries / Modifications / Cancellations
or call: 1-800-780-5733 (US and Canada) or 00-800-11-20-11-40 (Europe).
Ensure to include the following information in your cancellation request email.
1. Booking Itinerary number
2. The name of the person that the booking was made for
3. Details of your booking (hotel and date range)
4. Your contact telephone number that you provided when you made the booking.
5. The email address with which you made the booking
If any of the information you provide does not match the original booking information we will not be able to cancel your booking. This is a security measure to ensure that booking cancellations are genuine cancellation requests.
Hotel Booking Frequently Asked Questions
We recommend that you check our Frequently asked questions page to find answers regarding your hotel bookings Hotel Booking FAQ.
If you have a general questions that are not associated with your booking you can send your email to: